pb999 Terms and Conditions

01 General Overview

Pb999 is an international-standard online gaming and Sports Betting platform built for Bangladeshi players. These Terms & Conditions (referred to hereinafter as the "Terms") govern the use of the pb999 website and mobile application.

By accessing the pb999 platform or creating an account, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. If you do not agree with any part of these terms, please do not use the pb999 platform.

Pb999 reserves the right to amend these Terms & Conditions at any time. When changes are made, a notice will be posted on the platform and the "Last Updated" date will be revised accordingly.

02 Account Register

The following requirements must be met to create an account with pb999:

• You must be 18 years of age or older.
• Each person may register only one account. If multiple accounts are found under the same individual, pb999 reserves the right to close all of them.
• All information provided during registration must be accurate, complete, and up to date.
• It is your responsibility to keep your account password confidential. Sharing your password with anyone is strictly prohibited.
• Pb999 reserves the right to decline any registration application without providing a reason.

Account Information Updates

If any of your personal details change (such as phone number or address), please notify pb999 support immediately. pb999 will not be held responsible for any issues arising from inaccurate information.

03 Age Verification & KYC

Pb999 is committed to responsible gaming, which is why all users are required to verify their identity. The KYC (Know Your Customer) process may require the following documents:

• A photo of your National ID (NID) or passport.
• A recent utility bill or bank statement (for address verification).
• Proof of payment method (e.g., bKash/Nagad number verification).

All submitted documents are kept strictly confidential and used solely for verification purposes. Your information is protected under pb999's privacy policy.

04 Deposits & Payments

Deposits at pb999 can be made using popular payment methods available in Bangladesh. Key terms related to deposits are outlined below:

• A minimum deposit amount applies; check the payment page for the current limit.
• Deposits must be made only from a payment account registered in your own name.
• Depositing from a third-party account is strictly prohibited. pb999 reserves the right to hold funds in such cases.
• Deposits are generally credited instantly; if there is a delay, please contact support.
• There are no additional charges on deposits, though the payment provider's own fees may apply.

Accepted Payment Methods

Pb999 currently supports bKash, Nagad, Rocket, and selected bank transfers. Any new payment methods will be updated on the platform as they become available.

05 Withdrawal Policy

The following rules apply to all withdrawals from pb999:

• KYC verification must be completed before withdrawals can be made.
• Minimum and maximum withdrawal limits apply; check the withdrawal page for current limits.
• Withdrawals are typically processed within 5 to 30 minutes; during peak times, processing may take up to 24 hours.
• Withdrawals are generally processed back to the same payment method used for the deposit.
• Wagering requirements must be met before winnings derived from bonuses can be withdrawn.

In cases of unusual withdrawal patterns or suspicious activity, pb999 may delay a withdrawal pending additional verification.

06 Bonuses & Promotions

Pb999 regularly offers exciting bonuses and promotions. The following general terms apply to all bonuses:

• Each bonus has its own wagering requirements, which are clearly stated on the bonus page.
• Only one welcome bonus may be claimed at a time.
• Bonus balance cannot be withdrawn directly; it becomes withdrawable only after wagering requirements are fulfilled.
• If bonus abuse is detected — such as claiming bonuses across multiple accounts — all bonuses will be voided.
• Pb999 reserves the right to modify or cancel any bonus promotion at any time.

Wagering Requirements

The wagering requirement means bonus funds must be wagered a set number of times before a withdrawal can be made. For example, a 30x wagering requirement on a BDT 1,000 bonus means BDT 30,000 in total bets must be placed. The specific wagering requirement for each bonus is stated on its offer page.

07 Gaming Rules

All games on the pb999 platform are conducted fairly and transparently. Key points regarding gaming are outlined below:

• All game outcomes are determined fairly through Random Number Generator (RNG) technology.
• If a game is interrupted due to a technical issue, pb999 reserves the right to void or restart that round.
• For Sports Betting, pb999's own rules apply in the event that a match or event is postponed.
• In live games, the dealer's decision is considered final.
• If a bet contains incorrect odds or a technical error, pb999 reserves the right to void that bet.

08 Prohibited Activities

The following activities are strictly prohibited on the pb999 platform:

• Creating multiple accounts to claim bonuses or other benefits.
• Using another person's account or allowing someone else to use your account.
• Money laundering or transactions involving illegal funds.
• Using any software or bots to gain an unfair advantage in games.
• Intentionally exploiting technical vulnerabilities or bugs on the platform.
• Abusive or threatening behavior toward other players or pb999 staff.
• Encouraging or inciting others to violate pb999's rules.

09 Account Suspension & Closure

Pb999 may temporarily or permanently close an account under the following circumstances:

• For violation of the terms and conditions.
• If KYC verification is incomplete or false information is provided.
• If suspicious financial transactions or fraudulent activity is detected.
• As directed by the regulatory authority.

You will be given the opportunity to withdraw your balance before an account is closed; however, this may not apply in cases of Terms & Conditions violations. You may also request account closure at any time by contacting our support team.

10 Responsible Gaming

Pb999 believes gaming should be a form of entertainment, not a source of income. We encourage all players to game responsibly.

• Players can set their own deposit limits, loss limits, and session time limits.
• You may request a voluntary cooling-off period or permanent self-exclusion at any time.
• If you notice signs of problem gambling, please contact our support team immediately.

11 Privacy & Data Protection

Pb999 takes the security of your personal information seriously. For full details on how we collect, use, and protect your data, please refer to our Privacy Policy Available on the page.

• Your information is used solely for account management and service improvement.
• Your information is not shared with third parties unless required by law.
• All data transmissions are secured with SSL encryption.

12 Dispute Resolution

If a dispute arises, please contact the pb999 support team first. We aim to resolve all issues within 72 hours.

• If you are not satisfied with the support team's resolution, the dispute will be escalated to management level.
• All dispute records are maintained and reviewed transparently.
• In disputes concerning game outcomes, game logs and RNG reports will be treated as the definitive evidence.
• Either party may opt for arbitration through a neutral third party.

13 Changes to Terms

Pb999 reserves the right to update or modify these Terms & Conditions, in part or in full, at any time. In the event of changes:

• A notice will be posted on the platform and the "Last Updated" date will be revised accordingly.
• For significant changes, a notice may be sent to your registered email address or via SMS.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.

14 Contact

If you have any questions or feedback regarding these Terms & Conditions, please reach out to the pb999 support team. We are available 24 hours a day, 7 days a week.

• Live Chat: Click the chat icon at the bottom right of the pb999 platform.
• Email: [email protected]
• Responses are typically provided within 1 to 3 hours.

Our FAQ pageYou'll also find answers to many common questions on our